The Regional Claims & Office Manager role will report to the Operations Director in Surrey, but is based in Northern Ireland. The role will be to deal with all vehicle warranty claims arising in Northern Ireland, to support regional sales managers, corporate marketing campaigns and to manage a small office in the centre of Belfast.
Key Purpose of the Regional Claims & Office Manager:
Duties and Responsibilities:
To ensure incoming telephone calls to the office are answered in a prompt (4 rings) and professional manner. Qualify the incoming call & obtain the relevant information from the caller.
Own the claim from initial call to completion of the claim, ensure all parties involved are kept informed at the necessary points during the claims process. Ensure communication commitments that have been made to any party are kept. Escalate claim to your line supervisor, claims manager or general manager if claim is in excess of your authority limits. In addition:
Technical Knowledge – the post holder is required to use the following tools:
High level of Motor Vehicle Technical knowledge.
Excellent PC operating skills, Microsoft office suite of programmes including outlook, MS word. Knowledge of internet search engines for sourcing information such as parts supply, repairer details & technical information.
Glasses ICME repair times software.
Successful candidates must realistically be able to commute to our central Belfast office.
25 days paid leave per year or the pro rata equivalent
Basic salary £25,000 with a £3,000 performance bonus
If you think you can fulfil this challenging role then send your CV, with the subject line 'RCM job application' to:
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