Insurance & FCA

As a regulated company, we continue to strive for transparency between us, the dealer and you, the customer. 

Financial Conduct Authority

Autoguard Warranties Ltd is regulated and approved by the Financial Conduct Authority (FCA) under the reference number 500640.

 

You can find us on the FCA register: Financial Services Register | FCA

 

We take all our regulatory obligations very seriously and endeavour to provide an excellent and transparent service to all our dealers and customers.

 

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a repair request you should direct your concerns and follow our complaints process in the first instance.

 

Please note you can also find the contact details for the CEO below:

FAO: CEO

Autoguard Warranties Ltd

Building 5, Archipelago Office Park, Lyon Way

Camberley

GU16 7ER

 

Telephone +44 3432 271 499

Email: complaints@autoguardwarranties.com

 

Please ensure your vehicle registration number and/or contract number is quoted in all correspondence to assist a quick and efficient response.

 

Financial & Legal

In the event that you remain dissatisfied with an insured product purchased from 01/01/2024 and onwards, and wish to make a complaint, you can do so by contacting the following:

 

Complaints Department

Financial & Legal

No.1 Lakeside

Cheadle Royal Business Park

Cheadle

Cheshire

SK8 3GW

 

Email: complaints@financialandlegal.co.uk

 

Bastion Insurance Company Limited

In the event that you remain dissatisfied with an insured product purchased before 31/12/2023, and wish to make a complaint, you can do so by contacting the following:

Complaints Department

Bastion Insurance Company Limited

4th Floor

Development House

St Anne Street

Floriana

FRN 9010

Malta

 

Email: complaints@bastion-insurance.com

 

Financial Ombudsman Service

If it is not possible to reach an agreement via our formal complaints process, you have the right to make an appeal to the relevant Ombudsman Service for your product. The contact details of which will be provided to you in our Final Response.

 

You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Tel: 0800 023 4567

Web: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

 

You may contact The Motor Ombudsman (TMO) at:

The Motor Ombudsman

71 Great Peter Street

London

SW1P 2BN

Tel: 0345 241 3008

Web: www.themotorombudsman.org/contact

 

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.