Autoguard Warranties Ltd is regulated and approved by the Financial Conduct Authority (FCA) under the reference number 500640.

 

You can find us on the FCA register: Financial Services Register | FCA

 

We take all our regulatory obligations very seriously and endeavour to provide an excellent and transparent service to all our dealers and customers.

 

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should direct your concerns and follow our complaints process in the first instance.

 

Please note you can also find the contact details for the CEO below:

FAO: CEO

Autoguard Warranties Ltd

Building 5, Archipelago Office Park, Lyon Way

Camberley

GU16 7ER

 

Telephone +44 3432 271 499

Email: complaints@autoguardwarranties.com

 

Please ensure your schedule number is quoted in all correspondence to assist a quick and efficient response.

 

In the event that you remain dissatisfied with a product purchased before 31/12/2023, and wish to make a complaint, you can do so by contacting the following: Checked with Bastion 10/08/2023

 

Complaints Department

Bastion Insurance Company Limited

4th Floor

Development House

St Anne Street

Floriana

FRN 9010

Malta

 

Email: complaints@bastion-insurance.com

 

In the event that you remain dissatisfied with a product purchased from 01/01/2024 and onwards, and wish to make a complaint, you can do so by contacting the following:

 

Complaints Department

Financial & Legal

No.1 Lakeside

Cheadle Royal Business Park

Cheadle

Cheshire

SK8 3GW

 

Email: complaints@financialandlegal.co.uk

 

 

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Tel: 0800 023 4567

Web: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

 

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.