Financial Conduct Authority

Autoguard Warranties Ltd is a Financial Conduct Authority approved company under number 500640.

We take ‘Treating Customers Fairly’ very seriously and endeavour to provide a service our dealers and customers come to expect.

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact the Managing Director. 

The CEO
Autoguard Warranties Ltd.
Building 5, Archipelago Office Park, Lyon Way
Camberley
GU16 7ER

+44 3432 271 499

Email: complaints@autoguardwarranties.com

Please ensure your schedule number is quoted in all correspondence to assist a quick and efficient response.

In the event that you remain dissatisfied and wish to make a complaint, you can do so by contacting the following:

Mr Anthony Mowatt Chairman
Bastion Insurance
4th Floor
Development House
St Anne Street
Floriana
FRN 9010
Malta

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity but have a group annual turnover of less than €2 million, or are a charity with an annual income of less than €2 million, or are a trustee of a trust with a net asset value of less than €2 million. You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Tel: 0800 023 4567

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.