Autoguard Warranties Ltd is a Financial Conduct Authority approved company under number 500640.
We take ‘Treating Customers Fairly’ very seriously and endeavour to provide a service our dealers and customers come to expect.
It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact the Managing Director.
Autoguard Warranties Ltd.
Building 5, Archipelago Office Park, Lyon Way
Please ensure your schedule number is quoted in all correspondence to assist a quick and efficient response.
In the event that you remain dissatisfied and wish to make a complaint, you can do so by contacting the following:
Head of Claims
UK General Insurance Group
Old Mill Business Park
Gibraltar Island Road
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity but have a group annual turnover of less than €2 million, or are a charity with an annual income of less than €2 million, or are a trustee of a trust with a net asset value of less than €2 million. You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
Harbour Exchange Square
Tel: 0800 023 4567
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
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