EVolved
Brand-new mechanical and electrical breakdown cover for electrical vehicles. We’re dedicated to providing the best products and services to our customers and Dealer Partners.
Brand-new mechanical and electrical breakdown cover for electrical vehicles. We’re dedicated to providing the best products and services to our customers and Dealer Partners.
Electric vehicle protection, with the option of roadside assistance and recovery.
From the electric drive motor and power inverter to the on-board charger, Evolved is designed to help with the cost of sudden and unexpected failures of covered components. It brings together EV-specific protection and support for a range of mechanical and electrical systems.
Choose Evolved for repair and maintenance benefits, or Evolved with Assist to add UK roadside assistance, recovery, Homestart and emergency key protection, subject to the terms of your chosen plan.
Evolved is a discretionary repair and maintenance plan, not an insurance policy. Repair requests are assessed individually and are subject to approval, eligibility, limits and exclusions.
Protection for the systems that keep your electric vehicle moving, charging and working as it should. The following is a summary of key components; your plan booklet and Agreement Form set out the full cover and applicable limits.
Electric drive motor, power controller, power converter, power inverter module, on-board charger, coolant heater, heat exchanger and electric vehicle control modules.
The high-voltage battery unit (HVB) is included subject to a specific capacity condition and your repair request limit. See the battery section below for the qualifying threshold.
Drive shafts, constant velocity joints, four-wheel drive units and active suspension. Wheel bearings and coil springs are included only up to 6 years or 70,000 miles, whichever comes first.
Master cylinder, servo, brake pumps, brake limiter valve, ABS computer, sensors and pumps, plus electronic power steering. Regenerative braking systems are included; brake pads and discs are excluded.
HVB leads, wiring loom, electrical connectors and the electronic control unit, plus listed components such as window motors and switches, wiper motors and the heater fan motor.
Air conditioning, climate control, driver interface systems, in-car entertainment and satellite navigation, limited to 50% of your repair request limit, up to £2,000 including VAT.
The high-voltage battery benefit has a specific qualifying condition: if the battery will no longer accept a charge of more than 25% of its original capacity, a repair request can be considered under the plan’s terms, exclusions and repair request limit.
This is not a promise to maintain a particular driving range or replace a battery whenever its capacity falls. Approval and any contribution depend on the plan terms. Standard 12V/24V lead-acid batteries are excluded.
Both options offer EV repair and maintenance benefits. Evolved with Assist adds support when a qualifying breakdown interrupts your journey.
| Benefit | Evolved | Evolved with Assist |
|---|---|---|
| Covered component repair benefits | Included* | Included* |
| Autoguard App access | Included | Included |
| UK roadside assistance | Not included | Included* |
| UK nationwide recovery | Not included | Included* |
| UK Homestart | Not included | Included* |
| Emergency key protection | Not included | Included* |
*Subject to the relevant terms, eligibility criteria, limits and exclusions. Roadside assistance has its own vehicle eligibility rules. Check your Agreement Form for the assistance selected and its duration, which is a maximum of 36 months or the plan term if shorter.
If a qualifying breakdown cannot be resolved at the roadside or repaired locally the same day, Call Assist selects the most appropriate option under the recovery terms. This may be nationwide recovery, one night’s accommodation or a 24-hour UK hire vehicle. These are alternative options, each subject to its own conditions and limits.
Already have Evolved with Assist and need roadside help? Call 01206 812 780. The Call Assist emergency helpline operates 24 hours a day, 365 days a year.
Keep your plan details close to hand. With the Autoguard App, you can submit and track repair requests, find local repairers and manage your Autoguard plans in one place.
Search “Autoguard” in the Apple App Store or Google Play Store. Register and link your plan using your Contract Agreement Number. You can submit requests 24/7; repairs still need authorisation before work begins.
Contact Autoguard immediately and within seven days of discovering the fault. Submit a repair request through the app or call 03432 271 499. Have your agreement number, vehicle registration and current mileage ready.
Use a VAT-registered repairer to establish the cause of the problem. Your repairer must contact our repairs team with the diagnosis, estimate and any requested service records. Diagnostic costs are only considered for a valid, approved request, up to the stated limit.
Wait for Autoguard to issue a repair request number and confirm the authorised work and contribution. Do not begin repairs before approval. Once work is complete, submit the required invoice and supporting documents within seven days.
If your vehicle shows signs of an imminent failure, stop using it to avoid further damage. Sending a request does not authorise repairs. View repair-request guidance.
Evolved is available for eligible electric cars, motorcycles and vans. Ask your supplying dealer to confirm eligibility for your vehicle and the options available. Roadside assistance has separate eligibility conditions; do not assume that every vehicle eligible for Evolved also qualifies for Assist.
Yes. Follow the manufacturer’s service schedule and the requirements in your plan booklet. Servicing must be carried out by a VAT-registered garage. Keep the service records and itemised invoices, as these may be required when assessing a repair request.
No. Unlimited mileage applies once the plan starts, but individual component restrictions remain. Wheel bearings and coil springs are included only up to 6 years or 70,000 miles, whichever comes first.
Ask your supplying dealer for the current Evolved or Evolved with Assist booklet and leaflet. Read these alongside your Agreement Form for the full component list, exclusions, labour rate, repair request limit, plan duration and any assistance selected.
The plan does not cover everything. Exclusions include pre-existing faults, routine servicing, wear and tear unless additional cover has been purchased, software and firmware updates, brake pads and discs, and standard 12V/24V lead-acid batteries. Other exclusions apply.
All repair requests are subject to the applicable plan terms, agreed labour rate, repair request limit and any lower component limit. The total amount payable during the plan cannot exceed the vehicle purchase price stated on the Agreement Form. This page is a summary; read the full documents before choosing your plan.
Give your customers an EV-specific option alongside their next vehicle. Speak to your local Area Sales Manager about Evolved and Evolved with Assist, and find the right options for your dealership.
Enquire about becoming a dealer partner
Buying an electric vehicle? Ask your supplying dealer about Evolved. Already have a plan? Use the repair-request guidance above or contact the assistance helpline if your plan includes Assist.