WELCOME TO AUTOGUARD WARRANTIES
If you are a customer of Autoguard Warranties, find all the information you need in our Customer Zone.
If you are a customer of Autoguard Warranties, find all the information you need in our Customer Zone.
Here at Autoguard Warranties, our goal is to ensure you make the most of your products and our services.
Whether you’re a novice or an expert in motoring, we’ve put together all the information about our products in one place, making it easier and so you always know what to expect.
Should you have any questions please feel free to contact us on 03432 271 499 or email us on: claims@autoguardwarranties.com.
Our lines open between:
Monday - Friday: 9am - 5pm
Saturday: 9am - 12pm
Sundays: we are closed
We will always work as hard as we can to ensure that the stress and inconvenience of having your vehicle out of action is as smooth as it can be. We endeavour to be fair with our claims and repair request process and assess everything on a case-by-case basis.
For more information on your cover, please see our products section.
Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together all the information about our products in one place, making it easier and so you always know what to expect.
When purchasing an Autoguard Warranties maintenance contract or policy, you have the option to use our partner Bumper to pay via monthly instalments. Spread your costs interest free for an affordable 4, 6, or 10 monthly payments.
Not quite sure what we mean?
We understand that not everyone who owns a vehicle is not a fully trained mechanic. In order to make things a little clearer we have made a jargon buster just for you!
In the unfortunate case of you needing to make a claim, then please contact our claims department on the number below prior to any work going ahead in order for you to obtain an authority number. In the event that a problem occurs over a weekend or a bank holiday please fill out a claim form. Alternatively you can log the details of the claim on our out of hours messaging service.
If your cover is scheduled to end in less than 30 days from today and you want to get a new warranty or GAP insurance quote from us then please select the link below.
We have compiled some of the most frequently asked questions we receive, or that we are asked when we are out and about in our FAQs section. If you have a specific query please do not hesitate to give us a call or send us an email.
Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together the following key points so you always know what to expect.
The vehicle must have a valid MOT, tax and insurance at all times for the duration of the contract, failure to do so may lead to an unsuccessful repair request
SERVICE HISTORY
One of the main reasons for a rejected repair request is lack of or gaps in service history. We cannot stress enough the importance of following the service requirements of your vehicle. All servicing must be carried out at a VAT registered garage.
WEAR & TEAR
Vehicle wear and tear is something that is simply unavoidable. Many moving parts and factors such as age and mileage mean naturally things start to degrade over ti me. However, we cannot and do not cover it all.
COSTS
It is a requirement of the to get authorisation from us first before getting the vehicle repaired. Ensure you also check your agreed labour rate as going above this means you will foot the bill for the difference!
VAT REGISTERED REPAIRERS
It is required that you always use a VAT registered garage or repairer so that there is clear audit trail. This not only safeguards you as our valued customer, but us too as a business that prides itself on integrity and transparancy. Not using a VAT registered garage or repairer makes it much harder for us to establish that the correct work has been done to your vehicle, with the correct parts and genuine hours of labour.
Please take time to read through your documents in full. You shall need to contact us straight away if any of your personal details are incorrect.
Click to expand policy comparison tables.
|
Items |
Platinum |
Premium with Roadside Assistance |
Premium |
Select |
|---|---|---|---|---|
| European recovery (Including Homestart) | N/A | N/A | N/A | |
| UK Recovery (Including Homestart) | N/A | N/A | ||
| Replacement vehicle hire | Lost keys only | N/A | N/A | |
| Battery | N/A | N/A | N/A | |
| EGR Valves | N/A | N/A | ||
| DPF | N/A | N/A | ||
| Catalytic converter | N/A | N/A | ||
| Key cover | N/A | N/A | ||
| Misfuelling | N/A | N/A | ||
| All Mechanical & Electrical Component breakdown | ||||
| Air conditioning, climate control and driver interface systems | 50% | 50% | N/A | |
| Satellite Navigation Systems | 50% | 50% | N/A | |
| In car entertainment | 50% | 50% | N/A | |
| Listed component cover | N/A | N/A | N/A | |
| Claim/Repair payments by BACS | ||||
| Diagnostics | Up to £150 | Up to £100 | Up to £65 | |
| Transferable to new private vehicle owner | ||||
| Continental Use |
|
Items |
Motorcycle Premium With Roadside Assistance |
Motorcycle Select With Roadside Assistance |
|---|---|---|
| UK Recovery (Including Homestart) | ||
| Replacement vehicle hire | ||
| All Mechanical & Electrical Component breakdown | N/A | |
| Listed component cover | N/A | |
| Claim/Repair payments by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use | ||
| Suspension | N/A | |
| Engine | ||
| Gearbox |
|
Items |
Motorhome with Roadside Recovery |
Motorhome |
|---|---|---|
| European recovery | N/A | |
| UK Recovery (Including Homestart) | N/A | |
| Replacement vehicle hire | N/A | |
| Key cover | N/A | |
| Misfuelling | N/A | |
| All Mechanical & Electrical Component breakdown | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Habitation | ||
| Towing mechanism | ||
| Body leaks | ||
| Air conditioning, climate control and driver interface systems | ||
| Satellite Navigation Systems | ||
| In car entertainment | ||
| Claim/Repair payments by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
| Items | Caravan with Recovery | Caravan |
|---|---|---|
| European recovery | N/A | |
| UK Recovery | N/A | |
| Replacement vehicle hire | N/A | |
| Habitation | ||
| Towing mechanism | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Body leaks | ||
| Repair Request Payment by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
|
Items |
Premier |
Supreme |
Driveline |
|---|---|---|---|
| Replacement vehicle hire | |||
| Claim/Repair payments by BACS | |||
| Diagnostics | |||
| All Mechanical & Electrical Component breakdown | N/A | N/A | |
| Listed component cover | N/A | ||
| Continental Use | |||
| Manual or Automatic gearbox | |||
| Differential and driveline | |||
| Cooling System | |||
| Fuel System | N/A | ||
| Braking System | N/A | ||
| Propshafts | N/A | ||
| Electrics | N/A | ||
| Steering | N/A |
+44 3432 271 499
admin@autoguardwarranties.com