Insurance & FCA
As a regulated company, we continue to strive for transparency between us, the dealer and you, the customer.
As a regulated company, we continue to strive for transparency between us, the dealer and you, the customer.
Autoguard Warranties Ltd is regulated and approved by the Financial Conduct Authority (FCA) under the reference number 500640.
You can find us on the FCA register: Financial Services Register | FCA
We take all our regulatory obligations very seriously and endeavour to provide an excellent and transparent service to all our dealers and customers.
It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a repair request you should direct your concerns and follow our complaints process in the first instance.
Please note you can also find the contact details for the CEO below:
FAO: CEO
Autoguard Warranties Ltd
Building 5, Archipelago Office Park, Lyon Way
Camberley
GU16 7ER
Telephone +44 3432 271 499
Email: complaints@autoguardwarranties.com
Please ensure your vehicle registration number and/or contract number is quoted in all correspondence to assist a quick and efficient response.
In the event that you remain dissatisfied with an insured product purchased from 01/01/2024 and onwards, and wish to make a complaint, you can do so by contacting the following:
Complaints Department
Financial & Legal
No.1 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GW
Email: complaints@financialandlegal.co.uk
In the event that you remain dissatisfied with an insured product purchased before 31/12/2023, and wish to make a complaint, you can do so by contacting the following:
Complaints Department
Bastion Insurance Company Limited
4th Floor
Development House
St Anne Street
Floriana
FRN 9010
Malta
Email: complaints@bastion-insurance.com
If it is not possible to reach an agreement via our formal complaints process, you have the right to make an appeal to the relevant Ombudsman Service for your product. The contact details of which will be provided to you in our Final Response.
You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567
Web: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
You may contact The Motor Ombudsman (TMO) at:
The Motor Ombudsman
71 Great Peter Street
London
SW1P 2BN
Tel: 0345 241 3008
Web: www.themotorombudsman.org/contact
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.