To provide the trust and transparency we want to give to our customers the Autoguard App is the icing on the cake when offering an Autoguard Warranty. Having the details of their contract, along with guides on their smartphone makes contacting Autoguard easy.
In a situation such as a breakdown requiring recovery, the location maps provide clear and accurate details for pick up, along with details of the nearest repairer.
In this digital world having the Autoguard App helps to provide reassurance and also demonstrates its nationwide cover, especially as we are now seeing potential customers who are not always local to us.
We have been dealing with you a little over 12 months now and I felt it would be remiss of me if I didn’t extend to you how happy we are with the service we receive from your company.
Not once have I had cause to complain about your service but more importantly neither have my customers.
Our area manager is always on hand when we need him and does exactly what he says he is going to do.
This is a breath of fresh air for us and customer satisfaction is a priority for our business and you give us exactly what we want. We go to great trouble and expense that every car we sell is prepared to the best it can be to ensure warranty claims are kept to a minimum but you have dealt with every claim with empathy and professionalism.
A big thank you to our area manager and Autoguard, you are a credit to your industry. We will continue to ensure claims are kept to a minimum but we know we are in good hands in the event that a claim is made.
Thank You and Well done for such a great service.
The service was excellent in every way, very professional thank you very much.
“We have an excellent working relationship with Autoguard Warranties, the products they offer are unique with great levels of cover and the Claims are processed quickly and efficiently. They are by far the best Warranty Company we have ever used and we would highly recommend them.”
21 March 2018
"We have been working with Autoguard now for 2 and half years and they offer exceptional service. All claims are handled quickly and professionally and the administration and claims team are very helpful and friendly. I would be very happy to recommend their services.”
21 March 2018
“We have been using Autoguard Warranties for over 7 years now and always found them to be competitive, knowledgeable and professional and are always on hand to help with anything we need. We would highly recommend using them to anyone.”
21 March 2018
Thank you for your great honourable service.
12 February 2018
A quick email, to thank you all for your excellent service.
As always you have been very quick and efficient and a pleasure to deal with.
8 February 2018
No fuss or problems!
I could not fault the claims process or the refund time.
Very pleased with the service that I received. I would not hesitate to recommend.
At first I thought oh no, this is going to be my worst nightmare having to deal with a warranty company. How very wrong I was! After the first contact everything moved quickly, including payment.
I just wanted to say a massive thank you for all of your help and everyone that I spoke to. Your customer service is outstanding.
I was very happy with the service and friendly staff.
I dealt with Andrea Lapworth who was very helpful. This was my first dealing with Autoguard and I was impressed with how fast the claim was dealt with.
This was my first time claiming through the warranty and I am totally satisfied with the way everything was handled.
This was my first ever claim through a warranty scheme so I didn't know what to expect. It was all made surprisingly straight forward and hassle free. Thank you!
It has been a pleasure to speak to all concerned at Autoguard in respect of my claim. Everyone has been polite, accurate and extremely helpful throughout. Regrettably, this is often not the case and I am hugely impressed.
Great company with excellent service. I would highly praise Allan Fox who helped me through the procedure, he was fantastic!
First class service! No Fuss, no hassle and my claim has been paid out swiftly.
Thank you for your care and attention. First class!
I would like to say an incredibly big thank you for the professional and effective way your staff have conducted themselves. I am extremely delighted with all aspects of your business and would have no qualms in recommending you to any of my friends.
I wish to express my thanks for your helpfulness in this regard. I would like to add that the garage were most impressed by your positive approach to their request, not many companies are as helpful as yourselves.
I would like to thank the staff that helped when I called today, all were very helpful.
I would like to thank you for your efficient manner and politeness in dealing with my claim. You have made it as stress free as possible.
I am writing to express my gratitude and surprise at the way my case was handled. The process was so straight forward I couldn’t believe it. I am very pleased with the results and will be extending my cover. Congratulations on a seamless service.
Autoguard is the complete package. Excellent service, great cover, simple website and your own rep that you actually see! First class!
Great to see the first newsletter keeping dealers in touch with the market. Hopefully more to come!
A simple process for making a claim which clearly points out what is covered eliminating undue confusion.
Helpful staff and a blessing with customer support. Thank you.
I am in receipt of your cheque and thank you for your kind attention to the matter.
My claim was handled in a professional and efficient way when my starter motor failed and I have received my cheque today.
Thank you for the quick payment for the claim on our car. We really appreciate the pay out and how smoothly it all went.
I would just like to thank you for your care and attention to my claim. I really value your integrity and customer care.
I would like to take the opportunity to thank Autoguard for their swift response in authorising my repairs. I am particularly impressed with the actions of their customer service department. Please pass on my thanks to all involved in my case.
I would recommend the warranty to anyone. The work was completed by my local garage so I did not have to make the 120 mile round trip back to the selling dealer. The warranty company paid £1600.00 for the work without any problems.
High quality point of sale material, allowing me to easily explain the different levels of cover to my customers.
Autoguard Warranties online system allows us to register and upgrade policies easily. The administration team are quick to respond to any requests.
It’s great to be able to rely on Autoguard to look after my customers, even when they are unable to bring the car back to me for repair. This level of support is why I use Autoguard.
Autoguard Warranties pay claims! This is a marked improvement on my experience with other warranty companies.
Autoguard Warranties have a very experienced and helpful claims team with a high level of technical knowledge.
Using Autoguard Warranties has allowed me to offer varied and tailored solutions to my customers. This has helped increase my profit.
As a new dealer I found the set up process very easy. My Area Sales Manager listened to my business requirements and is in regular contact.