Thank you for buying your vehicle from one of our appointed motor dealers. You can have total peace of mind that if you have a mechanical breakdown service contract or GAP insurance policy with us then we have you covered. We want your experience of our service to exceed your expectations.
In the unfortunate case of you needing to make a claim, then please contact our claims department on the number below prior to any work going ahead in order for you to obtain an authority number. In the event that a problem occurs over a weekend or a bank holiday please fill out a claim form. Alternatively you can log the details of the claim on our Out of Hours messaging service.
+44 3432 271 499 Go to CLAIMS PAGEIf your cover is scheduled to end in less than 30 days from today and you want to get a new warranty or GAP insurance quote from us then please select the link below.
+44 3432 271 499 Get a new QUOTEWe have compiled some of the most frequently asked questions we receive, or that we are asked when we are out and about in our FAQs section. If you have a specific query please do not hesitate to give us a call or send us an email.
+44 3432 271 499 VIEW FAQSStep 1 - Service History
If your vehicle does not come with a valid service then you must have a service completed within the first 12 months of cover, or 10,000 miles, whichever occurs first. Failure to do so will lead to your cover becoming invalid. If your vehicle already comes with valid servicing at the time of sale then you need to ensure that you then keep it maintained within manufacturers intervals for time or mileage, whichever is first. Please see your handbook for full details of minimum service requirements. Your booklet also includes a page for the garage to log your service.
Step 2 - Keep us updated
Please ensure that if any of your details change, for example address, contact details or vehicle registration you make us aware. This ensures that any important correspondence that we may send will reach you.
Step 3 - Pre-repair contact
In the event of a claim it is extremely important that you contact us prior to any repairs being carried out. Any repairs that are completed without us being contacted will be rejected.
Step 4 - Renewable customers
If you have been issued with a renewable contract, for as long as you own the vehicle please ensure that after the first 3 years of cover you send us copies of your MOT, service history and V5 document in order for us to renew your cover. If documents are not received on time, or are invalid then your cover will expire.
Click to expand policy comparison tables.
| Items | Platinum |
Premium with Roadside Assistance |
Premium | Select |
|---|---|---|---|---|
| European recovery (Including Homestart) | N/A | N/A | N/A | |
| UK Recovery (Including Homestart) | N/A | N/A | ||
| Replacement vehicle hire | Lost keys only | N/A | N/A | |
| Battery | N/A | N/A | N/A | |
| EGR Valves | N/A | N/A | ||
| DPF | N/A | N/A | ||
| Catalytic converter | N/A | N/A | ||
| Key cover | N/A | N/A | ||
| Misfuelling | N/A | N/A | ||
| All Mechanical & Electrical Component breakdown | ||||
| Air conditioning, climate control and driver interface systems | 50% | 50% | N/A | |
| Satellite Navigation Systems | 50% | 50% | N/A | |
| In car entertainment | 50% | 50% | N/A | |
| Listed component cover | N/A | N/A | N/A | |
| Claim payment by BACS | ||||
| Diagnostics | Up to £150 | Up to £100 | Up to £65 | |
| Transferable to new private vehicle owner | ||||
| Continental Use |
| Item | Motorcycle Premium With Roadside Assistance | Motorcycle Select With Roadside Assistance |
|---|---|---|
| UK Recovery (Including Homestart) | ||
| Replacement vehicle hire | ||
| All Mechanical & Electrical Component breakdown | N/A | |
| Listed component cover | N/A | |
| Repair Request payment by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use | ||
| Suspension | N/A | |
| Engine | ||
| Gearbox |
| Items | Motorhome with Roadside Recovery | Motorhome |
|---|---|---|
| European recovery | N/A | |
| UK Recovery (Including Homestart) | N/A | |
| Replacement vehicle hire | N/A | |
| Key cover | N/A | |
| Misfuelling | N/A | |
| All Mechanical & Electrical Component breakdown | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Habitation | ||
| Towing mechanism | ||
| Body leaks | ||
| Air conditioning, climate control and driver interface systems | ||
| Satellite Navigation Systems | ||
| In car entertainment | ||
| Repair Request Payment by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
| Items | Caravan with Recovery | Caravan |
|---|---|---|
| European recovery | N/A | |
| UK Recovery | N/A | |
| Replacement vehicle hire | N/A | |
| Habitation | ||
| Towing mechanism | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Body leaks | ||
| Repair Request Payment by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
| Items | Premier | Supreme | Driveline |
|---|---|---|---|
| Replacement vehicle hire | |||
| Claim payment by BACS | |||
| Diagnostics | |||
| All Mechanical & Electrical Component breakdown | N/A | N/A | |
| Listed component cover | N/A | ||
| Continental Use | |||
| Manual or Automatic gearbox | |||
| Differential and driveline | |||
| Cooling System | |||
| Fuel System | N/A | ||
| Braking System | N/A | ||
| Propshafts | N/A | ||
| Electrics | N/A | ||
| Steering | N/A |
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