Customers

Thank you for buying your vehicle from one of our appointed motor dealers. You can have total peace of mind that if you have a warranty or GAP insurance policy with us then we have you covered. We want your experience of our service to exceed your expectations.

Make a Claim

In the unfortunate case of you needing to make a claim, then please contact our claims department on the number below prior to any work going ahead in order for you to obtain an authority number. In the event that a problem occurs over a weekend or a bank holiday please fill out a claim form. Alternatively you can log the details of the claim on our Out of Hours messaging service.

Telephone +44 (0)3432 271 499 Go to CLAIMS PAGE

Renew your warranty

If your cover is scheduled to end in less than 30 days from today and you want to renew your warranty or GAP insurance policy with us then please complete the quote form, via the link below, and we will be happy to send you a renewal quote to keep your vehicle protected.

Telephone +44 (0)3432 271 499 Fill in Quote Form

Do you have a question?

We have compiled some of the most frequently asked questions we receive, or that we are asked when we are out and about in our FAQs section. If you have a specific query please do not hesitate to give us a call or send us an email.

Telephone +44 (0)3432 271 499 VIEW FAQS

How do I keep my warranty valid?

Step 1 - Service History

If your vehicle does not come with a valid service then you must have a service completed within the first 12 months of cover, or 10,000 miles, whichever occurs first. Failure to do so will lead to your cover becoming invalid. If your vehicle already comes with valid servicing at the time of sale then you need to ensure that you then keep it maintained within manufacturers intervals for time or mileage, whichever is first. Please see your handbook for full details of minimum service requirements. Your booklet also includes a page for the garage to log your service.

Step 2 - Keep us updated

Please ensure that if any of your details change, for example address, contact details or vehicle registration you make us aware. This ensures that any important correspondence that we may send will reach you.

Step 3 - Pre-repair contact

In the event of a claim it is extremely important that you contact us prior to any repairs being carried out. Any repairs that are completed without us being contacted will be rejected.

Step 4 - Renewable customers

If you have been issued with a renewable contract, for as long as you own the vehicle please ensure that after the first 3 years of cover you send us copies of your MOT, service history and V5 document in order for us to renew your cover. If documents are not received on time, or are invalid then your cover will expire.

Policy Booklets

What's covered by my warranty?

Click to expand policy comparison tables.

Items Platinum

Premium with Roadside Assistance

Premium Select
European recovery (Including Homestart)
N/A N/A N/A
UK Recovery (Including Homestart)
N/A N/A
Replacement vehicle hire
Lost keys only N/A N/A
Battery
N/A N/A N/A
EGR Valves
N/A N/A
DPF
N/A N/A
Catalytic converter
N/A N/A
Key cover
N/A N/A
Misfuelling
N/A N/A
All Mechanical & Electrical Component breakdown
Air conditioning, climate control and driver interface systems
50%
50%
N/A
Satellite Navigation Systems
50%
50%
N/A
In car entertainment
50%
50%
N/A
Listed component cover N/A N/A N/A
Claim payment by BACS
Diagnostics

Up to £100

Up to £100

Up to £100

Transferable to new private vehicle owner
Continental Use
Item Motorcycle Premium With Roadside Assistance Motorcycle Select
UK Recovery (Including Homestart)
N/A
Replacement vehicle hire
N/A
All Mechanical & Electrical Component breakdown
N/A
Listed component cover N/A
Repair Request payment by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use
Suspension
N/A
Engine
Gearbox

 

Items Motorhome with Roadside Recovery Motorhome
European recovery
N/A
UK Recovery (Including Homestart)
N/A
Replacement vehicle hire
N/A
Key cover
N/A
Misfuelling
N/A
All Mechanical & Electrical Component breakdown
Cassette toilet
Cooker, fridge & heating system
Habitation
Towing mechanism
Body leaks
Air conditioning, climate control and driver interface systems
Satellite Navigation Systems
In car entertainment
Repair Request Payment by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use
Items Caravan AXA Caravan
European recovery
N/A
UK Recovery
N/A
Replacement vehicle hire
N/A
Habitation
Towing mechanism
Cassette toilet
Cooker, fridge & heating system
Body leaks
Repair Request Payment by BACS
Diagnostics
Transferable to new private vehicle owner
Continental Use
Items Premier Supreme Driveline
Replacement vehicle hire
Claim payment by BACS
Diagnostics
All Mechanical & Electrical Component breakdown
N/A N/A
Listed component cover N/A
Continental Use
Manual or Automatic gearbox
Differential and driveline
Cooling System
Fuel System
N/A
Braking System
N/A
Propshafts
N/A
Electrics
N/A
Steering
N/A