Cost of Living

We have people working on how we respond to the cost-of-living crisis and the challenges our customers could face, so that we can adapt and keep supporting you.

We have multi-award-winning products, a dedicated claims team who manage them and who work to help people in vulnerable circumstances of any kind, including financial difficulties and helping you prepare for the unexpected with regards to your vehicle.


Check out our winter checklist to help reduce the risk of unexpected costs here


GAP

If you have one of our GAP policies, to get the most from your product:

  • Ensure you inform us as soon as your insurer confirms the vehicle is a total loss
  • Do not accept the insurers offer without first consulting us
  • Keep all your paperwork together in a secure place should you be asked to provide it
  • Make a note of the claims team number: 03432 271 499

For example, you may be asked to supply your:

  • Insurance details and/or certificate
  • Finance details (if applicable)
  • Point of sale invoice for the vehicle

 

Warranty / Service Contract

If you have one of our warranties, to get the most from your product:

  • Re-familiarise yourself with the terms and conditions. These can be found on our app or website*
  • Keep up to date with your servicing by following the car manufacturers recommended service schedule – can usually be found in the car owner’s manual
  • Call us as soon as a fault appears on your vehicle so we may assist with the best course of action in line with your guarantee
  • Make a note of the claims team number: 03432 271 499
  • Call us before you instruct any repairs
  • Be aware of your claim limit and the labour rate cap on your cover
  • Any garage you instruct to take on the repair of your vehicle must be VAT registered

*Should you require a copy of your document please send us an email on admin@autoguardwarranties.com

 

FAQs

I think there’s something wrong with my vehicle

Call us as soon as a fault appears on your vehicle so we may assist with the best course of action in line with your contract/policy. DO NOT proceed with repairs until our Claims team have approved the claim.

Claims line: 03432 271 499

Your Autoguard Warranties Claims Team are available Monday – Friday, 9am-5pm (excluding Bank Holidays) & Saturdays 9am-12pm.

 

I’ve misplaced my contract/policy documents

The quickest and easiest way to find your booklet is online via our website.

Did you know we also have an app? You can download it here

 should you require a hard copy of your document please send us an email including your up to date contact details to enquiries@autoguardwarranties.com

 

I’ve broken down, what do I do?

If your contract/policy includes roadside assistance, please contact them on (+44) 01206 812 780. The helpline is open 24 hours a day, 365 days a year.

Text messaging is available if you are deaf, hard of hearing or have speech difficulties. Please text your full name, service contract number, vehicle registration and service contract postcode to (+44) 07537 404 890

Homestart is only covered at the address registered on inception. Please notify us immediately if you change your address.

 

Can I cancel my contract/policy?

Requests for cancellation should be made in writing to the selling dealer of your vehicle. Please refer to your booklet for more information.

 

What am I covered for?

It’s a good idea to re-familiarise yourself with the terms and conditions of your contract/policy including any exclusions. Your contract/policy booklet is where you can find all of these details so take some time to read through them. The quickest and easiest way to find your booklet is online via our website.

We recommend keeping your contract/policy documents alongside the other documents you have relating to your vehicle, so you always know where it is.

 

Can I use my own repairer?

You may use your own repairer, but they must be VAT registered so please check this with the garage before any work starts on your vehicle.

Please ensure your repairer is within your claim and labour cap* parameters to avoid any unexpected differences in costs.

*Most car repair centres and garages have an hourly labour rate that they will charge customer. Your contract/policy will specify a maximum hourly rate that it will pay for a repair centre or garage to diagnose and repair your vehicle.

 

What if I need to make a claim?

For claims please navigate to our claims section below where you can find our contact details to start your claim. DO NOT proceed with repairs until our Claims team have approved the claim or continue to use your vehicle as this may aggravate the problem and cause greater damage.

**click here for the claims page**

 

What if I need to make a complaint?

It is our intention to give you the best possible service but if you do have any complaints regarding the sale of your contract/policy then we invite you to follow our complaints procedure linked below.

**click here for the complaints page**

 

What happens if I sell my vehicle?

Requests for cancellation should be made in writing to the selling dealer of your vehicle. Please refer to your booklet for more information.

 

Can I transfer my contract/policy?

Warranty / Service Contracts

Subject to our approval, and that no claims have been approved or paid, your contract / policy you may be able to transfer your cover with the vehicle direct to a new private owner. Please refer to your booklet for more information.

GAP

You may be able to transfer your cover to a new vehicle. Please refer to your booklet for more information.