We have people working on how we respond to the cost-of-living crisis and the challenges our customers could face, so that we can adapt and keep supporting you.
We have multi-award-winning products, a dedicated claims team who manage them and who work to help people in vulnerable circumstances of any kind, including financial difficulties and helping you prepare for the unexpected with regards to your vehicle.
Check out our winter checklist to help reduce the risk of unexpected costs here
If you have one of our GAP policies, to get the most from your product:
For example, you may be asked to supply your:
If you have one of our warranties, to get the most from your product:
*Should you require a copy of your document please send us an email on admin@autoguardwarranties.com
Call us as soon as a fault appears on your vehicle so we may assist with the best course of action in line with your contract/policy. DO NOT proceed with repairs until our Claims team have approved the claim.
Claims line: 03432 271 499
Your Autoguard Warranties Claims Team are available Monday – Friday, 9am-5pm (excluding Bank Holidays) & Saturdays 9am-12pm.
The quickest and easiest way to find your booklet is online via our website.
Did you know we also have an app? You can download it here
should you require a hard copy of your document please send us an email including your up to date contact details to enquiries@autoguardwarranties.com
If your contract/policy includes roadside assistance, please contact them on (+44) 01206 812 780. The helpline is open 24 hours a day, 365 days a year.
Text messaging is available if you are deaf, hard of hearing or have speech difficulties. Please text your full name, service contract number, vehicle registration and service contract postcode to (+44) 07537 404 890
Homestart is only covered at the address registered on inception. Please notify us immediately if you change your address.
Requests for cancellation should be made in writing to the selling dealer of your vehicle. Please refer to your booklet for more information.
It’s a good idea to re-familiarise yourself with the terms and conditions of your contract/policy including any exclusions. Your contract/policy booklet is where you can find all of these details so take some time to read through them. The quickest and easiest way to find your booklet is online via our website.
We recommend keeping your contract/policy documents alongside the other documents you have relating to your vehicle, so you always know where it is.
You may use your own repairer, but they must be VAT registered so please check this with the garage before any work starts on your vehicle.
Please ensure your repairer is within your claim and labour cap* parameters to avoid any unexpected differences in costs.
*Most car repair centres and garages have an hourly labour rate that they will charge customer. Your contract/policy will specify a maximum hourly rate that it will pay for a repair centre or garage to diagnose and repair your vehicle.
For claims please navigate to our claims section below where you can find our contact details to start your claim. DO NOT proceed with repairs until our Claims team have approved the claim or continue to use your vehicle as this may aggravate the problem and cause greater damage.
**click here for the claims page**
It is our intention to give you the best possible service but if you do have any complaints regarding the sale of your contract/policy then we invite you to follow our complaints procedure linked below.
**click here for the complaints page**
Requests for cancellation should be made in writing to the selling dealer of your vehicle. Please refer to your booklet for more information.
Warranty / Service Contracts
Subject to our approval, and that no claims have been approved or paid, your contract / policy you may be able to transfer your cover with the vehicle direct to a new private owner. Please refer to your booklet for more information.
GAP
You may be able to transfer your cover to a new vehicle. Please refer to your booklet for more information.