All regulated policies sold prior to 1 October 2019 were insured by UK General Insurance Limited. If you wish to make a complaint about policies sold before this date then please follow the procedure outlined below.
You should in the first instance contact the Chief Executive Officer of the administrators. The contact details are: CEO, Autoguard Warranties Ltd, Building 2, Archipelago Office Park, Lyon Way, Camberley, Surrey GU16 7ER
Tel: 03432 271 499 Fax: 01276 672015
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response. If your complaint cannot be resolved by the end of the third working day, Autoguard Warranties Ltd will pass it to:
Customer Relations Department, UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.
Tel: 0345 218 2685
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the
Financial Ombudsman Service at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0300 123 9 123
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.