Historic policies - Autoguard Warranties

Historic policies

How to complain about policies sold prior to 1 October 2018

All regulated policies sold prior to 1 October 2019 were insured by UK General Insurance Limited. If you wish to make a complaint about policies sold before this date then please follow the procedure outlined below. 

Step 1

You should in the first instance contact the Chief Executive Officer of the administrators. The contact details are: CEO, Autoguard Warranties Ltd, Building 2, Archipelago Office Park, Lyon Way, Camberley, Surrey GU16 7ER

Tel: 03432 271 499 Fax: 01276 672015

Email: complaints@autoguardwarranties.com

Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response. If your complaint cannot be resolved by the end of the third working day, Autoguard Warranties Ltd will pass it to:

Customer Relations Department, UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.

Tel: 0345 218 2685

Email: customerrelations@ukgeneral.co.uk

Step 2

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the

Financial Ombudsman Service at:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Tel: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.