Historic policies
All regulated policies sold prior to 1 October 2019 were insured by UK General Insurance Limited. If you wish to make a complaint about policies sold before this date then please follow the procedure outlined below.
Step 1
You should in the first instance contact the Chief Executive Officer of the administrators. The contact details are: CEO, Autoguard Warranties Ltd, Building 2, Archipelago Office Park, Lyon Way, Camberley, Surrey GU16 7ER
Tel: 03432 271 499 Fax: 01276 672015
Email: complaints@autoguardwarranties.com
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response. If your complaint cannot be resolved by the end of the third working day, Autoguard Warranties Ltd will pass it to:
Customer Relations Department, UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.
Tel: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk
Step 2
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the
Financial Ombudsman Service at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together all the information about our products in one place, making it easier and so you always know what to expect.
When purchasing an Autoguard Warranties maintenance contract or policy, you have the option to use our partner Bumper to pay via monthly instalments. Spread your costs interest free for an affordable 4, 6, or 10 monthly payments.
Not quite sure what we mean?
We understand that not everyone who owns a vehicle is not a fully trained mechanic. In order to make things a little clearer we have made a jargon buster just for you!
In the unfortunate case of you needing to make a claim, then please contact our claims department on the number below prior to any work going ahead in order for you to obtain an authority number. In the event that a problem occurs over a weekend or a bank holiday please fill out a claim form. Alternatively you can log the details of the claim on our out of hours messaging service.
If your cover is scheduled to end in less than 30 days from today and you want to get a new warranty or GAP insurance quote from us then please select the link below.
We have compiled some of the most frequently asked questions we receive, or that we are asked when we are out and about in our FAQs section. If you have a specific query please do not hesitate to give us a call or send us an email.
Here at Autoguard Warranties our goal is to ensure you make the most of your products and have peace of mind. So, whether you're a novice or an expert in motoring, we've put together the following key points so you always know what to expect.
The vehicle must have a valid MOT, tax and insurance at all times for the duration of the contract, failure to do so may lead to an unsuccessful repair request
SERVICE HISTORY
One of the main reasons for a rejected repair request is lack of or gaps in service history. We cannot stress enough the importance of following the service requirements of your vehicle. All servicing must be carried out at a VAT registered garage.
WEAR & TEAR
Vehicle wear and tear is something that is simply unavoidable. Many moving parts and factors such as age and mileage mean naturally things start to degrade over ti me. However, we cannot and do not cover it all.
COSTS
It is a requirement of the to get authorisation from us first before getting the vehicle repaired. Ensure you also check your agreed labour rate as going above this means you will foot the bill for the difference!
VAT REGISTERED REPAIRERS
It is required that you always use a VAT registered garage or repairer so that there is clear audit trail. This not only safeguards you as our valued customer, but us too as a business that prides itself on integrity and transparancy. Not using a VAT registered garage or repairer makes it much harder for us to establish that the correct work has been done to your vehicle, with the correct parts and genuine hours of labour.
Please take time to read through your documents in full. You shall need to contact us straight away if any of your personal details are incorrect.
Click to expand policy comparison tables.
|
Items |
Platinum |
Premium with Roadside Assistance |
Premium |
Select |
|---|---|---|---|---|
| European recovery (Including Homestart) | N/A | N/A | N/A | |
| UK Recovery (Including Homestart) | N/A | N/A | ||
| Replacement vehicle hire | Lost keys only | N/A | N/A | |
| Battery | N/A | N/A | N/A | |
| EGR Valves | N/A | N/A | ||
| DPF | N/A | N/A | ||
| Catalytic converter | N/A | N/A | ||
| Key cover | N/A | N/A | ||
| Misfuelling | N/A | N/A | ||
| All Mechanical & Electrical Component breakdown | ||||
| Air conditioning, climate control and driver interface systems | 50% | 50% | N/A | |
| Satellite Navigation Systems | 50% | 50% | N/A | |
| In car entertainment | 50% | 50% | N/A | |
| Listed component cover | N/A | N/A | N/A | |
| Claim/Repair payments by BACS | ||||
| Diagnostics | Up to £150 | Up to £100 | Up to £65 | |
| Transferable to new private vehicle owner | ||||
| Continental Use |
|
Items |
Motorcycle Premium With Roadside Assistance |
Motorcycle Select With Roadside Assistance |
|---|---|---|
| UK Recovery (Including Homestart) | ||
| Replacement vehicle hire | ||
| All Mechanical & Electrical Component breakdown | N/A | |
| Listed component cover | N/A | |
| Claim/Repair payments by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use | ||
| Suspension | N/A | |
| Engine | ||
| Gearbox |
|
Items |
Motorhome with Roadside Recovery |
Motorhome |
|---|---|---|
| European recovery | N/A | |
| UK Recovery (Including Homestart) | N/A | |
| Replacement vehicle hire | N/A | |
| Key cover | N/A | |
| Misfuelling | N/A | |
| All Mechanical & Electrical Component breakdown | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Habitation | ||
| Towing mechanism | ||
| Body leaks | ||
| Air conditioning, climate control and driver interface systems | ||
| Satellite Navigation Systems | ||
| In car entertainment | ||
| Claim/Repair payments by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
| Items | Caravan with Recovery | Caravan |
|---|---|---|
| European recovery | N/A | |
| UK Recovery | N/A | |
| Replacement vehicle hire | N/A | |
| Habitation | ||
| Towing mechanism | ||
| Cassette toilet | ||
| Cooker, fridge & heating system | ||
| Body leaks | ||
| Repair Request Payment by BACS | ||
| Diagnostics | ||
| Transferable to new private vehicle owner | ||
| Continental Use |
|
Items |
Premier |
Supreme |
Driveline |
|---|---|---|---|
| Replacement vehicle hire | |||
| Claim/Repair payments by BACS | |||
| Diagnostics | |||
| All Mechanical & Electrical Component breakdown | N/A | N/A | |
| Listed component cover | N/A | ||
| Continental Use | |||
| Manual or Automatic gearbox | |||
| Differential and driveline | |||
| Cooling System | |||
| Fuel System | N/A | ||
| Braking System | N/A | ||
| Propshafts | N/A | ||
| Electrics | N/A | ||
| Steering | N/A |
+44 3432 271 499
admin@autoguardwarranties.com