Collecting and sharing your data
Your personal details and any other information supplied by you is what we shall define as personal data for the purposes of this policy.
Regardless of how you have supplied your personal details to us, we will never use or share them without a lawful reason to do so. As a minimum, we’ll use them to deliver the service you wanted to receive.
We will only share your information in the following circumstances:
How we protect your data
Your data is considered to be an important asset to us and as such we make every effort to ensure the necessary measures are in place to prevent unauthorised or inappropriate access, use, modification, disclosure or destruction of your data. Measures we take to keep your data secure include, but are not limited to:
Where we use third parties to process your personal data, we require them to ensure the safety of your data by signing a GDPR Compliance Contract
Your privacy is extremely important to us. We’re committed to protecting any personal data you’ve given us, and we comply with all relevant data protection laws.
This means that:
Autoguard Warranties Limited and any of its affiliate trading names will be known as the ‘Data Controller’ of the personal data you provide to us. Autoguard’s company registration number is 6574030 and its registered address is Building 5, Archipelago Office Park, Lyon Way, Camberley, Surrey, GU16 7ER.
What data do we collect?
The personal data we collect might include the following:
If you purchase a product from us, your payment card information is not held by us.
We record our calls and other means of communication for the following:
When data is collected
We collect your personal data when:
Use of Data
We will retain any data you submit for 6 years. The only exception to this is data submitted as part of a quotation process. This data is only kept for a maximum of three months, provided that the quotation is not converted into an order subsequently.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
Your data may be required by us to assess and analyse, this will help us provide you with the best possible service and experience when using our Website.
Specifically, data may be used by us for the following reasons:
Link to other websites
We use Google Analytics, AdWords Remarketing and Session cookies on the www.autoguardwarranties.com website.
Who has access to your data
All data we hold about you will be handled and processed by our staff and no other parties will have access to your personal data unless there is a legal or contractual obligation for us to provide them with this.
Please be aware, however, that your data may be stored on a cloud based system (DCSL Software Limited) whose servers are located within the European Union.
We will not transfer your information outside the EEA unless it is to a country which is considered to have equivalent data protection laws or we have taken all reasonable steps to ensure the firm has suitable standards in place to protect your information.
Autoguard uses the services of other parties for dealing with certain processes necessary for the operation of the business, website and marketing methods.
These Parties include:
MailChimp (email service provider)
Red Ant Solutions (Website operator)
Webequator Ltd (Website Developer)
DCSL Software Limited (Internal database provider)
UK General Limited (Insurance partner)
Call Assist (Roadside assistance partner)
Adobe Creative Cloud (Cloud-based file storage)
Trustpilot (Consumer feedback platform)
Your privacy rights.
Under the terms of Data Protection legislation you have a number of rights in relation to the information we hold about you. This includes the right to:
Should you wish to exercise any of your rights under the Data Protection legislation please direct all enquiries to the Data Protection Officer available by email at firstname.lastname@example.org or by writing to Data Protection Officer, Building 5, Archipelago Office Park, Lyon Way, Camberley, Surrey, GU16 7ER. Alternatively, you can telephone 03432 271 499.
Changes to our Privacy Notice