All of us here at Autoguard are both humbled and delighted to receive the award for "Warranty/Added-Value Insurance Products Provider of the Year" from the Motor Trader Industry Awards 2019.
We can't thank our dealerships enough for their business and support.
We see our dealers as partners in our business and not customers. The partnership we have with our dealers is always based on a win-win approach.
A large part of us winning the award was a huge amount of time and money was put into creating our dealer web portal has helped our dealers become significantly more productive. With its live data feed, dealers can react to claims immediately and provide the service their customers expect.
The following is a quote from Rob Moore, owner and general manager at Moorelands in Basingstoke, Hampshire.
“Last year we were given access to Autoguard’s new Dealer portal, this gave us access to more customer data, the platform is not only more accessible 24/7 but extremely flexible, it allows for instant contract changes and upgrades, access to detailed claims information, customer historical data, invoicing history and all of our individual programme information, this has clearly served to aid the sale of more products to our customers, it even includes an integrated Demands and Needs process for our GAP Insurance products, which produces all of the appropriate regulated paperwork for our compliance needs.
‘Since Autoguard have added a number of warranties that offer a Nationwide Roadside Assistance Package, which includes Onward Travel, Home start, Misfuelling and Key Cover, our sales opportunities have increased significantly, we need and want our customers back into our service department and this product delivers, it also reduces the stress on our resources in the unfortunate event of a customer breakdown occurring.”
We are extremely proud to receive this award and will always endeavor to put the same efforts in improving support for both dealerships and customers.